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Premium doesnt work

Premium doesnt work

I ordered premium yesterday evening. However, I can't chose my songs Which I want to listen or skip a song. Anybody an idea what I can do? If I look at my account I See premium so the payment has been processed.

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1 Reply

Good morning @MM107,

 

Hope you are doing well!

 

The first thing you should do is log off from your account in the Spotify application. Sometimes users may create two accounts (One with an email address and one with a Facebook). Log back in with the account that you signed up for Premium with.

 

The first thing you want to check is that you are logging in to the account that has premium. Check the credentials here in your Account Settings. When you look to the right of the page, it will tell you the type of account you have. 

 

Once you confirm that your account is premium, login to the Spotify with those credentials. 

 

Hope this helps! Let me know! 

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