Premium down

[Bbbob]

Plan Premium

Free/Premium

Country US

Device iPhone 8 Plus

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue Bank card was charged 6 hours ago. Still says I have Free account. Support offering no resolution. 

[Xenia]

Hey there @Bbbob,

Thanks for reaching out and welcome to the Community!
 

Could you check your bank statement and see whether the amount has indeed been transferred or does it have the status pending? You can also check your receipts to make sure the payment came through. 

If you've been charged but don't see your Premium features, we recommend that you visit this page. There you'll find the most common causes for this issue, as well as how to avoid them. 

If that doesn't fix things, you can post a screenshot of your account overview page. You can use the Insert Photos option in the post editor to do this. Just be sure to hide any personal or sensitive information.

Hope you find this useful. Keep us posted if you have any questions.

Have a great day!