Premium duo not working for my duo

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Premium duo not working for my duo

Casual Listener

Plan

Premium

Country

Austria

 

Device

(iPhone 11)

Operating System

(iOS 13.6)

 

My Question or Issue

So i got spotify premium duo for me and my roommate,and for me premium works perfectly but for her it doesn't work,she still gets ads,she can't skip songs.Can you guys help me?

 

3 Replies
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Re: Premium duo not working for my duo

Rock Star 23
Rock Star 23

Hey @Nova8252, thanks for reaching out to the Community!

 

Could you check your account and make sure that she is a member of your Premium Duo plan? 

 

If so, ask her to log out > restart device > log back in. If she isn’t a member on your account, send another invite to her here.

 

Let me know how this goes!

Billy-JRock Star 23
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Re: Premium duo not working for my duo

Casual Listener

it still doesn't work

Highlighted

Re: Premium duo not working for my duo

Rock Star 23
Rock Star 23

Hey @Nova8252

 

Thanks for letting me know.


As I suggested in my last reply, could you check your account and make sure that she is a member of your Premium Duo plan? Also, can she check her account on a mobile device by going to Settings in the Spotify app (gear icon) > Account, and see if it says Premium or Free on there?

 

She can also try a clean reinstall of the app following these steps

Let me know how this goes!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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