Hey @Goodsta82, thanks for reaching out to the Community!
Could you ask your husband to create a new test account here? Once he does, he can test out the features on the new account and see if he's having the same issues he did on the current account that's linked to your plan.
If everything works fine there, I'll suggest steps on how to transfer content from the old account to the new one and how to remove and add a member to your Duo plan.
Keep me posted!
Billy-JRock Star 24
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