Premium duo security flaw

[user-removed]

Plan

Premium duo

Country

Chile

Today i had a serious security problem. I'm from Chile and i have the premium duo new plan, and a random dude kicked out my sister from the plan and put himself in her place like nothing. I banned him quickly and restored my sister acount to the plan, again like NOTHING, zero confirm, zero questions, just pressing a button. The dude is a little noob, he exposed all his social media accounts, the VPN who is using right now but i don't have time to any revenge, i have more importants things to do like get a future instead of be worried about the childish mistake of a millionaire corporation.

How can you help me spotify ? how can you give a solution to this "situation" ?

Srry for my english, isn't my first language and i'm very angry.

PS: yes, i changed my password, i'm sure this isn't my sister or my problem

[OneByBoo]

Hey there @user-removed,

thanks for posting !

Please follow all the steps provided in this support site article.

You can also use it to contact support and have them take a closer look.

It'd be also a good idea foryour sister to go through the same steps on her account as well.

I would also recommend you both to take a look at this support site article as well. 

Let me know how it goes 😃