Premium family subscription suddenly changed to free

[Leendert1985]

Hi,

My Family Premium subscription suddenly changed to a free subscription without any notification or whatever. If I log in to my account I can see my last subscription payment on the 10th of april. I tried looking if I accidential made a second account but that wasn't the case. Also I logged out to my account on alle devices because that could be one of the solutions. But this didn't work either. Does somebody has a solution for me?

Thanks in advance!

[Maxim]

Hey @Leendert1985 ,

Thanks for coming to the Community.

In this case, it's best to reach out to Customer Support so that they can look into this.

Hope this helps. 🙂