Premium features suddenly unavailable

[NilliVanilli]

Plan

Premium

Country

Belgium

Device

Samsung galaxy S10

Operating System

Android

My Question or Issue

Ive been spotify premium for years now, but since the day before yesterday all my downloads we're suddenly gone. I can still listen to whatever I want without ads, but can't download a single song for offline anymore.

It says I've discovered a premium feature but if I check my account status its says premium like it should.

Any idea what this could be?

[Daisy]

Hey @NilliVanilli.

Glad to have you on the Community. No worries, we're here to help!

If you can't make use of the Premium features, could you check out this page and go through the steps? 🙂

Also be sure to check the following:

• Log out and back into your account
• Check the status of your subscription
• Check the status of your payment
• Check that your Premium subscription isn't on another account

Thanks! Let us know how you get on.