Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium for Family account disappreared

Premium for Family account disappreared

Plan

Premium for Family

Country

 Australia

Device

Various

Operating System

Various

My Question or IssueSigned up for premium for family when Microsoft dumped groove, using the link in Groove if I remember correctly. Worked fine until this week. Opening spotify on any device - android smartphone, windows 10 - no longer has default premium for family, just free private account. Resetting password just resets free account. Yet am still being charged for premium for family. Any advice on how to access PforF account when email address/username doesnt appear to be linked? Or how to contact spotify?

Reply
1 Reply

oh sorry to hear that. if you login to one spotify account on a desktop you can click the account button and view your plan

Suggested posts