Premium for Family

[elz2fn51jr0wusc]

I upgrade the premium package to Premium for Family Package, i email the link to my member however he cant activate it and a message pop up as 600 - Oops something when wrong, please try again. or We're all mixed up. Please help

[Luke]

Hey @elz2fn51jr0wusc,

have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

LK608

[elz2fn51jr0wusc]

Tried, it can't work.....how to retrieve the residence address...Is the address must be the same...I can't recall what I key in.

[ssimrn]

I am having the same exact issue! I used to be on the premium but then got booted out. Trying to get back after my sister sent me link but I'm coming across the same problem as you. Someone please help!!

[Luke]

Hey @ssimrn and @elz2fn51jr0wusc,

error-code 600 means that you’re not eligible for the family plan, because you have to live at the same physical address the Family Premium owner is living.

Have a nice day!

LK608

[ssimrn]

Hi! Thanks for the info but that's the thing. We all live at the same address/ together. So I'm not sure why it's not working. I did screw up on the postal code and typed 1 wrong character. Tried after with correct info and since then I've been stuck. What do I do???

[emride]

I upgraded from a basic premium account ($9.99/mth) to the family plan ($14.99).  We all live at the same address.  I sent the invite to two family members - they receive and click on the link that says "accept invitation" - it circles back to manage subscriptions and nothing happens.  There is no place to enter the code contained in the email.  I have tried everyting, including putting the code in the "redeem" section,, but it says code is invalid.  I have tried two different browsers, I have tried disconnecting from all devices and logging back in, I have tried mobile, I have tried disconnecting from wi-fi.  All with the same results.  I have contact Spotify via twitter and heard nothing.  I'm extremely frustrated - it changed my billing immediately (of course) but can't get the service.  Any help?  Anyone?