Premium for family won't upgrade one member account to Premium

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Premium for family won't upgrade one member account to Premium

Casual Listener

Plan

Premium

Country

 The Netherlands

Device

Imac

Operating System

MacOS Mojave

 

My Question or Issue

 

Hi have recently purchased a family premium account and sent invites to my partner and children. While my partner and one child succeded to join the plan, my other child did not and his acount is still a free account and won't feature any of the premium features as listed (no advertisment, saved playlist, etc). I have been desperate to get in touch with customer support and sent email but unfortunately no answer so far.

 

Is there any one who can help with the matter?

 

Thank you in advance.

Cheers,

Maura

 

Screenshot 2018-12-17 at 10.39.14.png
3 Replies
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Re: Premium for family won't upgrade one member account to Premium

Rock Star 23
Rock Star 23

Hey @maum14, and welcome to the community.

Hope you're doing great! 

 

Have you tried reinviting them again? You can find the steps to do this by going here > The invite isn’t working for more steps.

 

Let me know how this goes 🙂 

Billy-JRock Star 23
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Note: I'm not a Spotify employee.
Highlighted

Re: Premium for family won't upgrade one member account to Premium

Casual Listener
Hi Billy J,

Thank you for your reply. Unfortunately I’ve been through those steps several times already and they won’t work. It is getting really frustrating.
Any other tip by any chance?

Thank you and have a good day
Maura
Highlighted

Re: Premium for family won't upgrade one member account to Premium

Rock Star 23
Rock Star 23

Hey again @maum14.

 

Can you try opening the email in an incognito browsing session? (The email that's sent to the member).

 

Let me know how this goes 🙂 

 

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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