Premium free trial ne fonctionne pas

Reply

Premium free trial ne fonctionne pas

SenseiNic
Casual Listener

Bonjour,

J'utilisais Spotify gratuitement depuis quelques mois et j'ai voulu essayer Free Premium pour 30 jours avant de commencer à payer. J'ai cliqué sur essayer premium gratuitement pour 30 jours et j'ai rempli le formulaire. J'ai toutefois eu la surprise d'avoir été chargé sur ma carte de crédit. J'aimerais, s'il-vous-plait, avoir le premier mois gratuit tel que vous annoncez constament. 

 

Merci

 

Plan

Premium

Country

Canada, Québec

Device

Samsung A5, PC

Operating System

Android ou Windows 10

 

My Question or Issue

 

3 Replies

Re: Premium free trial ne fonctionne pas

Rock Star 22
Rock Star 22

Hey @SenseiNic, thanks for reaching out to the Community!

I hope you don't mind me replying back in English.

Have you tried Spotify Premium in the past?

 

If you haven't, could you send me a screenshot of your Receipts page? Just make sure to hide sensitive info when posting to the Community.

 

Keep me posted :) 

Billy-JRock Star 22
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Note: I'm not a Spotify employee.

Re: Premium free trial ne fonctionne pas

SenseiNic
Casual Listener

Hello Billy-J,

 

I do not remember trying the Premium in the past and there is no trace of the trial on my receipt page. I attached the screenshot of my receipts page.

Screenshot_Receipts_page.png
Highlighted

Re: Premium free trial ne fonctionne pas

Rock Star 22
Rock Star 22

Hey @SenseiNic,

 

Thanks for the screenshot!
In this case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

 

Have a great day :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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