Premium gift account not delivered

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Premium gift account not delivered

Freez22
Casual Listener

I bought a gift premium card (the 1 year One) last week, and I asked to have It delivered today (on 5th of april) , but the person Who was supposed to have It hadn't recived anything yet.

How Can I check everyting is ok?

3 Replies

Maxim
Rock Star 24
Rock Star 24

Hey @Freez22,

 

Can you please tell the person to check their email junk/**bleep** folder? It's possible that the email has landed there.

MaximRock Star 24
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Freez22
Casual Listener

Thanks Maxime but I already checked It. Is there someone Who knows if I could ask to send me again the confirmation mail.. and how?

Maxim
Rock Star 24
Rock Star 24

I'd recommend reaching out to Support so that they can look into this issue. Make sure to include a screenshot of the Gift Card receipt in your message to them.


Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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