Premium has't worked for at least a month. Major help requested. Nothing is working

[barryjohnson21]

Plan

Premium

Country USA

Device

Samsung S7

Operating System

 Android

My Question or Issue

 Major help requested. Nothing is working i've tried everything. Hasn't worked for at least a month. 

[Guido]

Hey @barryjohnson21.

Thanks for getting in touch!

Find out if you have more than one account. Perhaps you upgraded one account but are logging into a different account. Here you can find instructions on how to find an account.

Another possibility is that your subscription has stopped, which can happen due to a variety of reasons. In this case you can subscribe again via this page.

Let us know if you have further questions.

Have a nice day!