Premium is not working on mobile

[the_bela]

Just signed up for Spotify premium. Started my 30 day premium trial period before subscription payment. My account says premium, webplayer plays nicely whatever i search, pick.. however mobile App says : FREE, and keep suggesting Premium if I want anything else than Shuffle.. Tried logging out of the app and reinstalling it, no results. My spotify account is linked to my Facebook.

[Udulwwe]

Same with me. Someone help me

[dinks85]

Mine is the same, working on all platforms except my phone app. Waiting on a reply to help this. I'm on a family account not linked to Facebook.

[Nysa02]

Same here! I’m on my family premium thing, I was listening to my music all day and I even used my chromebook to listen to music on Spotify while doing work. I got home and it said my account was free

[Cowboyd24]

Me too. My app doesn't work at all now. I was happy with the free version but wanted to listen offline on vacation. No phone support, it says they support twitter and this forum but this question was posted over a month ago with no answer from Spotify... what a joke. Time to switch back to Google play?

[Sharayahaguy]

I*m also having the same problem. Where is the answer to fix this?