Premium not recognized on iphone5

Solved!
Reply
Highlighted

Premium not recognized on iphone5

Casual Listener
My phone had a software issue so they wiped all my information at the Apple Store and rebooted the phone. When I redownloaded the Spotify app and logged in the my premium account, it says I have a 7 day free trial and none of my saved music is there. Is everything gone? I'm still paying for premium.
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Solution!

Re: Premium not recognized on iphone5

Community Legend
5 Replies
Highlighted

Re: Premium not recognized on iphone5

Community Legend

Hey @TRose06

 

It sounds like you might have logged into the wrong Spotify account.

 

Check out these support articles:
https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

https://support.spotify.com/account_payment_help/solutions/do-i-have-an-additional-account/

Does that help?

Highlighted

Re: Premium not recognized on iphone5

Casual Listener
Would the username be anything other than an email address? It has always been attached to just one email.
Highlighted
Solution!

Re: Premium not recognized on iphone5

Community Legend
Highlighted

Re: Premium not recognized on iphone5

Casual Listener
That worked. Thank you so much.
Highlighted

Re: Premium not recognized on iphone5

Community Legend

Glad to hear! You're welcome 

SUGGESTED POSTS