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Premium not recognized on iphone5

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Premium not recognized on iphone5

My phone had a software issue so they wiped all my information at the Apple Store and rebooted the phone. When I redownloaded the Spotify app and logged in the my premium account, it says I have a 7 day free trial and none of my saved music is there. Is everything gone? I'm still paying for premium.
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Usually you sign in with a username (not email address)

 

https://support.spotify.com/account_payment_help/solutions/do-i-have-an-additional-account/

MattSudaSpotify Star
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5 Replies

Hey @TRose06

 

It sounds like you might have logged into the wrong Spotify account.

 

Check out these support articles:
https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

https://support.spotify.com/account_payment_help/solutions/do-i-have-an-additional-account/

Does that help?

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Would the username be anything other than an email address? It has always been attached to just one email.
Marked as solution

Usually you sign in with a username (not email address)

 

https://support.spotify.com/account_payment_help/solutions/do-i-have-an-additional-account/

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

That worked. Thank you so much.

Glad to hear! You're welcome 

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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