Premium on App isn’t working

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Premium on App isn’t working

arkata763
Casual Listener

 

Plan

Premium

Country

 Bulgaria

Device

iPhone 8 Plus

Operating System

iOS 12.1.2

 

My Question or Issue

 Hello, after an update of the Spotify App I cannot use Premium. However, the Premium plan is working on my PS4. I tried logging in and out of the app, aswell as reinstalling it - but it still won’t work properly. How to proceed? Thanks in advance. 

2 Replies

Re: Premium on App isn’t working

Rock Star 11
Rock Star 11

Hey there @arkata763!

 

 

Adding this help guide on possible reasons and steps on why your account isn't working properly.

Please follow all steps and let me know how you did.

 

Waiting on your updat=)

OneByBooRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Premium on App isn’t working

arkata763
Casual Listener

Hello there and thank you for answering.

Unfortunately, I tried all the steps already - tried logging out and back in, and checked my subscription status - it says free, although it shouldn’t. As I said - the Premium subscription works fine on my PS4 - it’s the phone app that is not working after the update. 

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