Premium on pc, but not on my phone

[Patrickassen]

Hi,
I recently got premium using my internet service provider and it works just fine on my pc and my old phone. But i got a new phone and it keeps saying that my account is a free account on my new phone. I've tried reinstalling on my phone and logging on again but that didn't help, neither did the page where you can adjust the rights to wich devices can use it.

Can you folks help me out?
Kind regards,
Patrick

[Maxim]

Hey @Patrickassen,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[fobrutsky]

I have the same issue, exactly. I've payed for Premium, and it works on my PC. I've uninstalled/installed the app, and it still works with the features of a free account.

I've checked that the account is the correct one.

[Maxim]

Please reach out to the Support team so they can take a closer look at this issue 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
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If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.