Premium package subscription double charged before expiry

[suzenjasni]

Plan

Premium

Country

 Malaysia

Device

Samsung S8

Operating System

Android

My Question or Issue

I'm from Malaysia and had subscribed to Premium package on Nov 21, 2018 for 3 months for RM2. My subscription expiration is Feb 21, 2019. However, on Feb 1, 2019 spotify has charged me RM22.40 again eventhough my old subscription has not yet expired. I would like to seek for refund on this matter. For now, I've cancelled my subscription to avoid further charges incurred. Kindly assist on this matter. Thanks!

Order ID: 996709178444107 dated Nov 17, 2018

[Brunelicia]

Hey there,

Sorry to hear this. If you’ve been charged twice I recommend looking at this Spotify Answer for more information.

I hope this helps! 🙂