Premium package subscription double charged before expiry

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Premium package subscription double charged before expiry

suzenjasni
Casual Listener

Plan

Premium

Country

 Malaysia

Device

Samsung S8

Operating System

Android

 

My Question or Issue

I'm from Malaysia and had subscribed to Premium package on Nov 21, 2018 for 3 months for RM2. My subscription expiration is Feb 21, 2019. However, on Feb 1, 2019 spotify has charged me RM22.40 again eventhough my old subscription has not yet expired. I would like to seek for refund on this matter. For now, I've cancelled my subscription to avoid further charges incurred. Kindly assist on this matter. Thanks!

 

Order ID: 996709178444107 dated Nov 17, 2018

 

1 Reply

Re: Premium package subscription double charged before expiry

Rock Star 6
Rock Star 6

Hey there,

Sorry to hear this. If you’ve been charged twice I recommend looking at this Spotify Answer for more information.

I hope this helps! :)

BruneliciaRock Star 6
Help others find this answer and click "Accept as Solution".
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