Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hello,
I renewed my card details and was charged for premium account on January 2nd. There is no trace of this on my account and no access to premium - my account only offers to upgrade to premium. There is also no way to cancel the subscription made.
I have tried logging in and out of all my devices, but this does not help.
I am looking for access to premium or a refund.
Thank you in advance.
Hey @user-removed.
Glad to have you on the Community. No worries, we're here to help!
If you can't make use of the Premium feautures, could you check out this page and go through the steps? 🙂
Also be sure to check the following:
Thanks! Let us know how you get on.
Hey @user-removed,
Thanks for confirming. Let's dig deeper!
Do you see your usual playlists on the account you're currently logged into? Also, what does it say on this page? 🙂
Take care!
Hi,
Is there a way to cancel my subscription so I won't we charged next month without any service? There are no technical possibilities do to this myself on my account page.
Thanks.
Hey @user-removed,
Thanks for your reply.
If you can't see your playlists, it really seem like you're on a different account. You might not realize there's a second one.
What we suggest is you ask one of your family members to check their email. When you invited them to the plan, they received and email with your username in it (.... is inviting you to join their plan). Can you check if that username matches with the one you see in Spotify now?
Looking forward to your reply.
Take care!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…