Premium paid - still no access

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Premium paid - still no access

user-removed
Not applicable

Hello,

I renewed my card details and was charged for premium account on January 2nd. There is no trace of this on my account and no access to premium - my account only offers to upgrade to premium. There is also no way to cancel the subscription made.

 

 I have tried logging in and out of all my devices, but this does not help. 

 

I am looking for access to premium or a refund.

 

Thank you in advance.

 

 

6 Replies
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Re: Premium paid - still no access

Daisy
Spotify Legend

Hey @user-removed.

 

Glad to have you on the Community. No worries, we're here to help!

 

If you can't make use of the Premium feautures, could you check out this page and go through the steps? 🙂

 

Also be sure to check the following:

  • Log out and back into your account
  • Check the status of your subscription
  • Check the status of your payment
  • Check that your Premium subscription isn't on another account

Thanks! Let us know how you get on.

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Re: Premium paid - still no access

user-removed
Not applicable
Hi,

I've tried all the steps and only have one account. The transaction was
made on January 1st and the money was taken from my account on January 2nd.
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Re: Premium paid - still no access

Daisy
Spotify Legend

Hey @user-removed,

 

Thanks for confirming. Let's dig deeper!

 

Do you see your usual playlists on the account you're currently logged into? Also, what does it say on this page? 🙂

 

Take care! 

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Re: Premium paid - still no access

user-removed
Not applicable
Hi,

I don't see any of my playlists and the linked page says I'm on Spotify
Free.

Just a few details - my premium was paused due to outdated card details and
after updating them on Jan 1st it was still paused with my playlists etc.
When I log in now, everything is gone and it says I'm on Spotify free.

Thanks.
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Re: Premium paid - still no access

user-removed
Not applicable

Hi,

Is there a way to cancel my subscription so I won't we charged next month without any service? There are no technical possibilities do to this myself on my account page.

Thanks.

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Re: Premium paid - still no access

Daisy
Spotify Legend

Hey @user-removed,

 

Thanks for your reply.

 

If you can't see your playlists, it really seem like you're on a different account. You might not realize there's a second one.

 

What we suggest is you ask one of your family members to check their email. When you invited them to the plan, they received and email with your username in it (.... is inviting you to join their plan). Can you check if that username matches with the one you see in Spotify now? 

Looking forward to your reply.

 

Take care!

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