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Premium payment deletes all content

Premium payment deletes all content

Ive had premium for about two months now. Just a few days ago I used spotify and it was fine. Log in today and all of my library songs, playlists, etc are all gone. And the date they were deleted? The same day the auto-payment went through for premium. I know this because i went under deleted playists and the few i had were there labeled as being deleted on 5/2 the new payment date. I dont have any duplicate accounts and this account even shows that i was recently listening to music since it has a whole bunch but the actual songs and playlists except for what was saved after that date is completely gone. Ive cancelled premium, tried checking spotify on desktop, uninstalled and reinstalled my app as well and still nada. Using a premium paid service shouldnt wipe out your saved content. Thoughts? Added screencap of the recently listened for proof that ive been using it and dont have a duplicate, the playlist section being empty except for the default empty "itunes" one since i have an iphone and the date of deletion for the playlists also showing this is the right account.
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1 Reply

Hey @Kookaburrabot

 

Sorry to hear about this.

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaSpotify Star
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