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Plan
Premium
Country
America
Device
IPhone 8,
Operating System
iOS 10
My Question or Issue
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Hello @Oconnell21-us!
Sorry to hear you're having trouble with this. I'd recommend checking out this Support article for the next steps to take.
Let me know how you get on! I'll be here to help 🙂
Hi @Oconnell21-us!
It sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page "Can I create multiple accounts?" here for more info.
Hope this helps and let me know how you get on!
Hello @Oconnell21-us!
Sorry to hear you still have this issue.
I saw your subscription was made through iTunes, I'd recommend checking with them if your subscription is still active since they handle your subscription and payments 🙂
Also note that Spotify doesn't currently offer in-app purchases so if you want to purchase a Premium subscription you'll have to subscribe here.
Hope this helps and let me know how things go!
Hello @Oconnell21-us!
If you are logged in on the right account, and see that you've made your payments to iTunes but don't see it reflected on your account page, I'd suggest going to Apple support to see why your subscription isn't active anymore. They're the ones handling your payment.
Hope this helps and let me know I'd you have any other questions!
Hi, I hope this is helpful. When I changed my subscription they sent me an email to reattach my account to the new subscription. Did you receive an email?
Hey @Oconnell21-us,
Apologies for any confusion caused here. We'd like to help you out as much as we can.
If you initially signed up for Premium through iTunes, and you don't see that you have a Premium status on your account page even though your payments are visible on the iTunes receipts for the last two months, it most likely means one of the following things:
Since you've already checked for other accounts, there's only the other option left.
Payments through iTunes are of the third-party sort, separate from ours, and we don't handle those kinds of payments. This is why Apple are best folks for checking why your payments haven't been converted to Premium months. They will be able to have a better look at your subscription and answer any payment-related questions.
Hope that helps, and let us know if you have any other questions or concerns.
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