Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
My Issue
I have cancelled my free 3 months Premium Deal with Sky (as I am now at the end of the 3 month period). However, my Spotify account still says "Your plan is associated with our partner Sky, please refer to Sky for questions regarding your plan." As a result, I cannot do anything else with the account (I have another deal to add, but can't while it is still associated with Sky).
I have contacted Sky again to advise them of this and they have confirmed that they have cancelled my subscription so there is nothing else they can do. They have said that I should contact Spotify to resolve or consult the help guides. None of them seem to help? Can anyone help, please?
Thanks
Hi @Onaed76 !
As long as you have cancelled your current plan through Sky your Spotify should revert to 'free' once the date reaches. Sky should no longer charge you for this.
After that you can just go ahead and add your subscription once again.
All the best!
Hi @Robert_W,
Thanks for the reply. However my date has already passed with Sky, so they should no longer be associated with the account but they still are (according to the Spotify subscription page) and my plan has not reverted to free. Sky say that this is a problem with Spotify not them. I can't find anyone that will help?
Regards
Dean
Hi Dean,
Thanks for getting back to me 🙂
Could you take a look here, particularly the 'I recived a charge after cancelling' section:
https://support.spotify.com/account_payment_help/payment_help/how-to-cancel-your-subscription/
I hope this helps.
Did this get resolved and how?
Hey there @JuanPablo1975,
Thanks for reaching out here and welcome to the Community! We'll be happy to help you sort this out 🙂
If your current Premium plan is associated with one of our partners, you'll need to cancel your subscription with them and wait for your current Premium to end.
Sky is the one who manages your billing and subscription and we don't have access with their system. But you can check and confirm your subscription status on your account page, under Your plan.
If you've already canceled your subscription with Sky but your account is still associated with them, we'd recommend visiting their help page here or getting in touch with their support teams.
Hope you'll find this info useful. Give us a shout if you have any other questions!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…