Help Wizard

Step 1

NEXT STEP

Premium problem

Solved!

Premium problem

I have a problem with my Spotify premium account. I took the premium 2 days ago, on the computer, so on the computer everything is okay, but on the phone there is a lot of problems.. My Playlist are downloaded, but : I can't put the shuffle mode or repeat, and the app tells me that I need a premium account to do this, but I already have one! I tried to disconnect reconnect, and restart my phone, nothing change. If you have any ideas to fix it please say it 🙂
Thanks!
Reply

Accepted Solutions
Marked as solution

Hey @II-Hurricane-II,

 

Thanks for reaching out.

 

Can you please perform a reinstall of the Spotify app?

 

https://support.spotify.com/article/reinstallation-of-spotify/

 

That should fix it. 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

2 Replies
Marked as solution

Hey @II-Hurricane-II,

 

Thanks for reaching out.

 

Can you please perform a reinstall of the Spotify app?

 

https://support.spotify.com/article/reinstallation-of-spotify/

 

That should fix it. 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks a lot mate ! It works ! 😄

Suggested posts