Premium question

[Steve2563]

Hey, 

Quick question about premium: my card was charged on 07.26., after 2 weeks of no funds in my card. Is the one month period starts after 07.26. or the original payment date (07.07.)?

Asking this because my card was charged again today (08.07). 

Edit: added screenshots

Thanks, 

Steve

[Billy-J]

Hey @Steve2563, thanks for reaching out to the Community!

I'll be happy to help.

Could you send me a screenshot of your full account overview page? Please make sure to hide sensitive info when posting to the Community.

Looking forward to your reply 🙂

[Steve2563]

Hey, 

Since then I changed my plan to the free version. 

So to clear things up:

7th of the month was the day they normally charge me.

On July 7, my card was out of funds, so no premium renew. I have not touched the plan, I thought it will automatically change to the free version. 

I got paid on 07.26., set my premium plan up. 

Today (August 07.) they tried to charge my card again, but this was unsuccessful, for the same reason. 

Not complaining, I am just curious why they tried to charge me again in 2 weeks. 

Edit: added second screenshot. 

Thanks, 

Steve

[Billy-J · Accepted solution]

Hey @Steve2563,

Thanks for the screenshots.

In this case, I'd recommend getting in touch with Customer Support here. They'll take a look and do their best to help.

Have a great day 🙂