Premium subscriber pushed to free

[Ryanmoore21]

Hey, I have Spotify premium but randomly only have access to Spotify free. I have logged out and back in but the issue still persists. Can you help please?

[Aimee_T]

Hi @Ryanmoore21. Welcome to the Spotify Community!

There are a couple things that could have happened, we’ll help you get to the bottom of it. If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?

If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow this guide in our FAQ to find out if you have a second account.

Let us know if you have any questions. Thanks!

[Ryanmoore21]

Hi, that doesn't seem to be working and it looks like I only have the one account.

Any ideas?