Premium subscription cancelled after changing of credit card

[TinocoBR]

Plan

Premium

Country

 Brazil

Device

Xperia XZ Premium

Operating System

Android 9

My Question or Issue

 After my Bank cancel the credit card registerred in the Spotify Account, the Premium Subscription was suspended. I have tried to take back the subscription but with no success. Even trying to insert a new credit card by PSN (the accounts were synchronized), I can not use the Spotify as before. 

[Brunelicia]

Hi there,

Can you please provide me with more information and the exact error message?

Thank you 🙂

[TinocoBR]

Hi, Brunelicia. 

I understood that my subscription was changed from Premium to Free due to the new credit card received by me. The card registerred in the Spotify Account was cancelled by my Bank. 

With that, I am trying upgrade my Plan from Free to Family without success.

The message in the Spotify App is: "Payment Failed. Try another payment way or try later on." Even changing the credit card, the message is the same. 

[Brunelicia]

Hey,

Can you try another payment method instead of just trying another credit card? I think that might solve your problem... Thanks 🙂