Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Premium subscription changed from $14.99 to $11.99

Premium subscription changed from $14.99 to $11.99

I've been a Premium user since 12/2014 and have always paid $14.99. Just today, my normal automatic paypal payment was refunded and my Premium subscription was cancelled, with an email advising there was an error with my payment method. There was no known error to me. I have resubscribed as a Premium user and am now paying $11.99, just wondering when the prices changed? I can't see anything on any websites and am just looking to see if I have been overcharged previously.

1 Reply

Hey there @1242636289,


Thanks for posting and welcome to the Community!


Just to confirm, were you previously subscribed to Spotify via a third-party service, like iTunes or directly with PayPal?


Keep in mind that if you subscribed through any other service than Spotify, you'll need to reach out to them for more info as they're the folks handling your subscription and payments. 


You can also check this support site article to find more info regarding the price difference. 


Let us know how you get on 🙂

Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself! 

Suggested posts