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Premium subscription problem

Premium subscription problem

Hurrie
: I already paid for premium and this website confirmed i am subscribed to premium but my spotify app is still on free subscription. I can't choose my own music.
Reply
3 Replies

KatesHere

Hey there @Hurrie, welcome to the community!

 

That's not good. Can you log out and back in your account? It should shake things up.

 

Let me know how that goes 🙂

K

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Treat others the way you want to be treated!
I can help in english, français or ελληνικά
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ashton992

I too have the same problem, worked ok on IOS, but just moved to a new android phone and logged in very disappointed to not access premium features

 

KatesHere

Hey there @ashton992, welcome to the community 🙂

 

That's not cool! Could you follow this survey? It should help point you out in the right direction. 

 

Let me know how it goes 🙂

K

-------------------------------------------------------------------------

Treat others the way you want to be treated!
I can help in english, français or ελληνικά
Follow me on Spotify | What is a Community Star? Join us!

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