Premium subscription : refused payment

[Malvo]

Hello,

I recently changed my credit card. When I want to pay my premium subscription with my new card, I'm denied the payment, can you help me?

I love Spotify.

Thanks.

[Melody]

Hey there, @Malvo

Thanks for coming to the Spotify Community.

Sorry to hear you're having trouble, we'd love to help 🙂

Just to check, do any of the steps here get you up and running again:

https://support.spotify.com/account_payment_help/payment_help/problems-paying-for-spotify-by-card/ ?

If not, are you getting any error messages when this happens?

Let us know!

/M

[Malvo]

My payment is always refused. I recently changed my credit card. I contacted my bank the problem did not come from them. You probably keep in memory my old bank details. Can you help me please? I do not want to register on Deezer ... Thank you in advance.

[Melody]

Hey, @Malvo

Sorry for the delay in getting back to you.

Thank you for letting us know!

If you've already reached out to the bank, we'd recommend reaching out to Support next.

Don't worry, you can do this one of the below ways:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares

They'll be able to take a look backstage, and help out in more detail 🙂

Let us know if there's anything else in the meantime.

Thanks,

/M