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Premium subscription

Solved!

Premium subscription

Plan

Premium

Country

 Denmark

Device

PC

Operating System

Windows 10

 

My Question or Issue

The Spotify client prompted me that there was a payment issue and I needed to update my payment, credit card information. I have done that now. But the old and the new credit card information is the same wich is my current working VISA card. Do you have any idea why this prompt was made? I recived an email that my next payment is due in March, so everything seems to be in order. Do I need to investigate further? Could it be a hack, so I need co close my VISA? 

 

Reply

Accepted Solutions
Marked as solution

Hey @koklapperne, and welcome to the community.

Hope you're doing great! 

 

This might have simply been a temporary connection problem when the transaction was attempted. If you received the notification in the Spotify app, it was for sure something that came from Spotify.

 

I hope that helps! If you need help with anything else, just let me know 🙂  

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Marked as solution

Hey @koklapperne, and welcome to the community.

Hope you're doing great! 

 

This might have simply been a temporary connection problem when the transaction was attempted. If you received the notification in the Spotify app, it was for sure something that came from Spotify.

 

I hope that helps! If you need help with anything else, just let me know 🙂  

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hello 

This makes sense. Thank you for helping out....:-)

Best regards from Copenhagen

Hey, again @koklapperne.

 

You're very welcome! 

Have a great rest of your day 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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