Premium subscription

[koklapperne]

Plan

Premium

Country

 Denmark

Device

PC

Operating System

Windows 10

My Question or Issue

The Spotify client prompted me that there was a payment issue and I needed to update my payment, credit card information. I have done that now. But the old and the new credit card information is the same wich is my current working VISA card. Do you have any idea why this prompt was made? I recived an email that my next payment is due in March, so everything seems to be in order. Do I need to investigate further? Could it be a hack, so I need co close my VISA? 

[Billy-J · Accepted solution]

Hey @koklapperne, and welcome to the community.

Hope you're doing great! 

This might have simply been a temporary connection problem when the transaction was attempted. If you received the notification in the Spotify app, it was for sure something that came from Spotify.

I hope that helps! If you need help with anything else, just let me know 🙂  

[koklapperne]

Hello 

This makes sense. Thank you for helping out....:-)

Best regards from Copenhagen

[Billy-J]

Hey, again @koklapperne.

You're very welcome! 

Have a great rest of your day 🙂