Premium subscription

[BECKYUNWIN]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have paid for premium and the money has come out of my account but I don't have access 

[Maxim]

Hey @BECKYUNWIN,

Thanks for coming to the Community.

Can you check if there's a receipt for your purchase here? If there isn't, the charge you're seeing might just be a pending one.

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company 🙂