Premium to Family

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Premium to Family

anjaogmathias
Newbie

Plan

Free/Premium

Country

Denmark

 

 

 

My Question or Issue

 Hello.

We have had a family plan for a while now. But we changed the bank provider and therefore got a new credit card. When spotify tried to charge, it offcourse couldn't and therefore sent at email so we could update the credit card. We did. And spotify charged the premium free and not the family plan fee. And suddenly my husband was premium but the family plan was not renewed. So we have now paid for premium but not family plan :(

How do we preoceed? I don't want to pay twice the amount to get family?

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Re: Premium to Family

Rock Star 10
Rock Star 10

Hey there @anjaogmathias,

thanks for reaching out to the community !

 

 

If you start the Premium for Family plan as the owner, the system will convert the remaining Premium subscriptions time from the regular Premium to Premium for Family. 

The renewal date will move forward and you won't be charged again until it expires. 

 

Hope this helps =)

OneByBooRock Star 10
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