Premium to family premium

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Premium to family premium

daniqueleijten
Newbie

 

Hi!

 

I have been a premium member for about a year now, and for christmas my parents started a family premium subscription and they invited me to join. I joined the group and my spotify account says: 'family premium', but I still got charged 9,99 for my premium subscription yesterday?  I assumed that when I joined my family's premium group, my personal premium subscription would be overwritten. Do I have to cancel my personal premium separately from joining my family group?  

1 Reply

Re: Premium to family premium

Billy-J
Rock Star 24
Rock Star 24

Hey there @daniqueleijten, and welcome to the community.

Hope you're doing great! 

 

When you switch over to Premium for Family as the sub-account - all payments go to the head of the account. Since you're still getting charged - you may have not been entered to the plan properly.

 

Can you login to your account, and tell me the status of your subscription?

Let me know how this goes 🙂 

Billy-JRock Star 24
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