Premium trial account not showing as premium on device apps

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Premium trial account not showing as premium on device apps

Char19
Casual Listener

Plan

Premium

Country

 

Device

 Samsung Galaxy 7, Galaxy Tab A

Operating System

 Android Oreo

 

My Question or Issue

 I had free account, then with my phone upgraded to premium trial. recevied email receipt with username info. this user name is not showing on my tablet, and on the phone it has 2 user names. How do I get both devices to use the Premium account user name info? Neither device is showing as premium.

 

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Solution!

Re: Premium trial account not showing as premium on device apps

Rock Star 11
Rock Star 11

Hi there,

 

Can you try to sign in the correct account which you signed Premium for? 

 

Let me know how it goes. :)

BruneliciaRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
2 Replies
Solution!

Re: Premium trial account not showing as premium on device apps

Rock Star 11
Rock Star 11

Hi there,

 

Can you try to sign in the correct account which you signed Premium for? 

 

Let me know how it goes. :)

BruneliciaRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Premium trial account not showing as premium on device apps

Char19
Casual Listener
Thank you...I figured it out. I have 2 email addresses.
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