Premium trial and all playlists gone

[Abbywagman]

I recently signed up for spotify premium trial and got a new phone. When i downloaded spotify and logged in all the sudden all my playlists are gone and I am no longer premium. HELP. I want my playlists back.

I am also worried that they will start charging me after the free trial even though I do not have spotify premium now when I log in .

[Leonardo]

Hey @kdelafuente211,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

If you're still not getting access to the Premium features, we'd recommend you get in touch with us via this contact form. You can also find us on Facebook or Twitter.

Give us a shout, we'll be happy to help.