Windows 10/ Android
I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both my email in my account page. It is the only "bill" listed in my account page. However, my account is still listed as free, both in my account webpage and in the app on my phone.
I could try starting another free trial, but I don't know if that will result in getting billed twice once the trial period ends. Since my account page doesn't list me as having a premium account, I can't end it either.
Does anyone know what the problem here is?
Solved! Go to Solution.
Thanks for keeping in touch and providing the additional information. Let's get to the bottom of this!
If you subscribed for the trial and your account is still on Free, it's likely that you're not eligible for that offer.
This can happen if you've paid for Premium in the past on another account with the same payment method or if your account was on Premium as member of a Family plan before. In those cases it won't be possible to activate any trial offer, since they're intended for users who've never tested Premium. For full information on this, you can take a look at the Terms and Conditions.
If you still want to sign up for Premium without the 3 month trial period just head here.
Hope you'll find this info useful. Give us a shout in case you've still got any questions 🙂