Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
This morning I payed for my Premium account (3 months trial period) and I have received a payment proof of spotify. Why can't I use Premium, although I already logged out and in again?
Regards,
Mischa
Hey @Mischa72, I'll be happy to help you.
Could you try signing out/in of your Spotify account? If that doesn't help, could you try following these steps?
Let me know how this goes 🙂
Hi @Billy-J,
Unfortunately going through these steps didn't help.
- Account is still on "Free".
- Payment is done and processed.
- I have another account, but that's a free account.
- I have no other accounts.
A few days ago I ordered the same Premium account for my daughter (on her own credentials) and that one works like a charm.
You already got your +1 like, just because you're willing to help. 🙂
Regards,
Mischa
Hey @Mischa72.
Thanks for the reply!
Could you also send me a screenshot of your Receipts page on your Spotify account that says 'Free'? Please make sure to hide sensitive info when posting to the community.
Let me know how this goes 🙂
Hey @Mischa72.
Thanks for getting back to us.
It sounds like the issue you're having is the one described in this ongoing issue thread.
We're aware of this and we're currently looking into it. We'll keep you posted in that thread and let you know as soon as we have any updates.
Hope that helps! Let us know if you have any further questions 😉
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…