Premium trouble

[karolina10]

Efetuei o pagamento via boleto, já passou 5 dias úteis e meu spotify premium não foi ativado. Gostaria de saber o motivo e ter uma solução.

Desde já agradeço. 

Att, 

Karolina Vargas

[MattSuda]

Hey @karolina10

Check out this help article:

https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

If that doesn't help,

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.