Premium trouble

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Premium trouble

karolina10
Newbie

Efetuei o pagamento via boleto, já passou 5 dias úteis e meu spotify premium não foi ativado. Gostaria de saber o motivo e ter uma solução.

 

Desde já agradeço. 

Att, 

Karolina Vargas

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Re: Premium trouble

MattSuda
Community Legend

Hey @karolina10

 

Check out this help article:

https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

 

If that doesn't help,

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

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