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Premium with HULU option disappeared, when trying to update my CC #

Premium with HULU option disappeared, when trying to update my CC #

lagunalars

I received a notice that I needed to update my Credit card on file information in my account. I was not able to update with my new credit card number, and I confirmed with my credit card company, that the card was not blocked. 

 

I then read in the help section, that Spotify recommended me to cancel my current Premium + HULU subscription, which I was charged $12.99 for each month. I canceled my subscription and now I am not able to sign back in with the same subscription package. I do no longer see a Premium Plan incl. HULU, so why do I now get excluded to continue with the plan I had, just because your website was not able to update my credit card info within my account settings. 

I like to continue with Premium incl. HULU, but I only have the option to sign up for Premium

 

Reply
3 Replies

Noah

Hey @lagunalars,

 

Thanks for reaching out. Welcome to the community!

 

Could you try resubscribing to the Spotify Premium and Hulu plan from here?

 

Let me know how it goes. Happy listening 🙂

NoahSpotify Star
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lagunalars

Yes that worked - thank you so much for helping out.

LagunaLars

Noah

Hey @lagunalars,

 

I'm glad to hear that everything worked out! If you need a hand with anything else, just give me a shout 🙂

 

spotify:user:spotify:playlist:2PXdUld4Ueio2pHcB6sM8j:small

NoahSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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