Premium works just for half of my family

[Rejazz]

So a month ago my Premium account decided to ditch two of my family members, three of us can use it normally, but the rest can't log in.
We all have the same address and we all have iPhones.
We've been using it beautifully for a year, but now It's not working, is anyone having the same issue?

[Bittencourt · Accepted solution]

Hi @Rejazz, welcome to the Community.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!

[Rejazz]

Thank you so much! I'll write them.