Premium

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Premium

Dnunez1
Casual Listener
I've been charged but still can't use the features. **bleep**. The transaction went thru and isn't pending anymore so why can't I use my premium
6 Replies

Re: Premium

Rock Star 15
Rock Star 15

Hey @Dnunez1, welcome to the Spotify Community!

 

Did you receive a payment confirmation email from Spotify?

Let me know :)

JacobRock Star 15
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Re: Premium

CHRISSSTIAN
Newbie

why wont my premium work i paid 99pesos using globe 
it keeps telling to go premium i did already i received the text but still wont work help me out here i dont want to waste my money 
(sometimes it works right after payment)
could use ur help 

Re: Premium

Dnunez1
Casual Listener
Yes I did. I received it the other day via email and still nothing

Re: Premium

Dnunez1
Casual Listener
I attached a screenshot of the conformation email
IMG_1735.PNG

Re: Premium

Dnunez1
Casual Listener
Still waiting for an answer

Re: Premium

Rock Star 15
Rock Star 15

@Dnunez1,

 

You should have received a payment confirmation from Spotify as well. This is an issue you'll have to take up with Apple as they're the ones that billed you. Also, it is easier (and cheaper) to subscribe directly through the Spotify website: https://www.spotify.com/purchase/panel/?checkout=false#__main-pci-credit-card

JacobRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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