Premium

Reply

Premium

Ditte8130
Newbie
Hey! I have Spotify premium, made sure all the payment info is correct, but the app doesn't "get it". The app still think I have the free version. How do I fix that? Is there anything I can do?
1 Reply

Re: Premium

Rock Star 24
Rock Star 24

Hey @Ditte8130,

 

Here's what to try if you've upgraded to Premium but don't see it in the app:

 

    • Check your subscription page. Your status should be Premium.
    • If you're on Premium, try signing out and back into the app.
    • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Upgraded-not-Premium-twitter_support.png

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction :)

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS