Hey! I have Spotify premium, made sure all the payment info is correct, but the app doesn't "get it". The app still think I have the free version. How do I fix that? Is there anything I can do?
1 Reply

Re: Premium

Rock Star 24
Rock Star 24

Hey @Ditte8130,


Here's what to try if you've upgraded to Premium but don't see it in the app:


    • Check your subscription page. Your status should be Premium.
    • If you're on Premium, try signing out and back into the app.
    • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.


If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction :)

MaximRock Star 24
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