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Premium

AlexBenedicto
Newbie
I bought premium for one month and it has only been a half month but it says I don't don't have premium anymore more?
1 ACCEPTED SOLUTION

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Re: Premium

Rock Star 15
Rock Star 15

@Shebleedsgreen,

 

In this case, the charge should show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken because Spotify has not verified your student status. It will be automatically canceled soon! Check out some more info here: https://support.spotify.com/account_payment_help/student_discount/i-paid-for-the-student-discount-bu...

Please let me know if you have any other questions :)

JacobRock Star 15
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7 Replies

Re: Premium

hotnspicyyyyyy
Roadie

Hi, 

Unfortunatly these problems can sometimes happen, the only solution would be to contact spotify here.

Best of luck!

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Re: Premium

Shebleedsgreen
Casual Listener
Tried to sign up for premium didn't realize I was signing up for student when I went back to sign up for regular premium Spotify charged my account twice for the student what do I do I want my Spotify but I want my money back to

Re: Premium

hotnspicyyyyyy
Roadie

Again, the only way to sovle this issue would to contact spotify directly. Here is a artical on this issue.

Goodluck.

--------------------------------------------------

Hi - If i helped show some love and hit that like button

If I solved the issue - don't be shy, mark my answer as the solution!


------------------------------------------
Follow my actual spotify account for some playlist personally made by me, they include: ACIDRAP and PUMPxRAP.
Follow me

Re: Premium

Shebleedsgreen
Casual Listener
How do i contact them i cant find where to get the info

Re: Premium

Rock Star 15
Rock Star 15

Hey @Shebleedsgreen, welcome to the Spotify Community!

 

Actually, what @hotnspicyyyyyy said, in this case, is not true.

 

Did you receive a payment confirmation email for the charges from Spotify?

Let me know :)

JacobRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Premium

Shebleedsgreen
Casual Listener
No but it charged my account twice for $5 and some change I could
screenshot my bank transactions but I never got an email from Spotify I
just want the regular premium and I've already been charged the amount the
regular premium costs so I can't we just switch that over or do I have to
wait a week for to post back to my account and try again because that would
really suck I really need my Spotify before I go to a Festival this weekend
Solution!

Re: Premium

Rock Star 15
Rock Star 15

@Shebleedsgreen,

 

In this case, the charge should show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken because Spotify has not verified your student status. It will be automatically canceled soon! Check out some more info here: https://support.spotify.com/account_payment_help/student_discount/i-paid-for-the-student-discount-bu...

Please let me know if you have any other questions :)

JacobRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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