Prenium to free help

[Jeremie144]

My account switched to free when i had a 2 years subscription that expire december 30,2017 contact FIDO and they comfirmed it but spotify now say that i'm no longer a prenium user

[MattSuda]

Hey @Jeremie144

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.