Announcements

Price increases to 14.99 without notice

Price increases to 14.99 without notice

Plan

Free/Premium

Country

 

Device

OnePlus 5t

Operating System

Android, windows 

 

My Question or Issue

Price increased to 14.99 a month in November of 2018 without notice. Appears to be the price for a family account but this is not a family account. Need corrected and refunded the extra amount I've been paying for the last 6 months. 

Reply
2 Replies

After looking into further, my account may have been compromised at the end of November.  E-mails from Spotify asking me to reset my password due to a potential compromise and this is right at the time the account changed to a family account.  This may also explain why there was music on my "heavily played" playlists that I never played. 

Hi @jbezak0502, thanks for writing.

 

I'm sorry about this. I suggest that you log out all devices and then reset your password.

 

You can also revert your plan back to regular Premium. 

 

Let me know if you need further help!

BittencourtSpotify Star
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