Problem changing payment card in French Polynesia

[vaaitemoana]

Plan Premium

Country French Polynesia

Device

(iPhone 8, iMac, google home)

Hi,

I am premium for more than a year. Today my subscription was canceled because of trouble with my card. When I tried to change the card, it doesn't let me pay because is a Polynesian Card and the country is France. But my previous card was also a Polynesian and Spotify Country was France. So why now it doesn't work anymore? Btw France thinks of Polynesia as a French property, and on the passport of local people, it says born in France.

Furthermore, when you have a premium account aren't you allowed to be using Spotify in a foreign country for as long as you want?

Do you have a solution?

I would hate to do that but I will have to switch to giving money to DEEZER instead. No problems with them...

[OneByBoo]

Hey there @vaaitemoana

thanks for posting !

For payment issues please check out this help page for further info.

For you second question, when a user has a functioning Premium account he can use it wherever he wants around the world with no limitations.

However, update me on your findings using the payment troubleshooting help page and we'll see how to move forward on your issue.

Thanks 😃