Problem with premium account

[user-removed]

I have been paying a premium account for years and suddenly It changed to free. It should be impossible because in my credit card appear the expense USD 2.45.

please, I need an urgent answer.

thanks, Ines

Plan

Premium

Country

Argentina 

[Billy-J]

Hey @user-removed, and welcome to the community.

Hope you're doing great! 

Could you try signing out/in of your account? If that doesn't help, please go to your account here, and let me know whether your subscription status says 'Free' or 'Premium'?

Let me know how this goes 🙂 

[user-removed]

Hi

I tried to loag in again after sign off it but I continue with the same problem. My account is premium and it continues appear free.
Please, I need to repair this problem now because I don’t want to pay samething that I can’t use.
And my acconunt now is a number and I was as Ines Vasini.
If this problem doesn’t have a solution quickly, I will call my bank for ignoring the Spotify expense.

Best, Ines.

[Billy-J]

Hey @user-removed.

Thanks for trying those steps for me! 

Next, could you try following these steps? 

In terms of your account username showing numbers - it's currently not possible to change it, and there's more info on this here.

Let me know how this goes 🙂